Understand conversations. Improve service.
Call analytics covering content, script adherence, lead qualification and reasons for rejection. A complement to lead management.
Talk Analyzer is a partner product for analysing phone calls. It helps to structure the content of the call and evaluate the interaction of the manager with the customer.
The product materials describe transcription, audio-synchronised text, multidimensional evaluation, sales stages and reasons for rejection, including Russian, Kazakh and mixed-language speech.
FROM CONTACT TO CONVERSATION QUALITY01 02 03 04 05 06
What you can analyse.
Following the script and courtesy
Lead qualification
Funnel stage and failure reasons
Satisfaction and Escalation
Evaluation of managers
Collaborative script with LeadHub
LeadHub retains the context of the source and forwarding of the call. The analysis of the conversation completes the picture of the interaction with the customer. The specific composition of the connection and the capabilities of the partner product are discussed in the demo.
A SIMPLE FIRST STEP
Let's discuss your needs.
Tell us what you want to improve. Together, we will define the initial scope, required data and solution components.
Discuss a solutionA short enquiry. A focused conversation.